You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. We recommend monitoring your payment method for the refund confirmation. If you do not see the refund within this timeframe, please refer to the "Late or Missing Refunds" section below.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not qualify for a full refund.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
Certain items are non-returnable, including perishable goods, custom products, and items marked as final sale. Please review your product details carefully before making a purchase.
Upon approval of your return, your refund will be processed within 3-5 business days. The refund will be applied to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account statement.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is the result of our mistake.
For items purchased during promotional periods or with discounts, the refund amount will reflect the actual price paid, not the original retail price.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional processing time before posting the refund to your account.
If you've confirmed with your bank that the refund has not been processed, please contact us immediately with your order number and payment details. We will investigate the issue and work with our payment processor to resolve any discrepancies. In cases where a refund was issued but not received, we may require additional documentation from your financial institution to trace the transaction.
For payments made via alternative methods (e.g., PayPal, digital wallets), please check your account balance directly with the payment provider before contacting us about missing refunds.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact our customer service team. We are committed to resolving any issues promptly and ensuring your complete satisfaction.
Company Name: Kapade Solutions
Address: 233 Buckland Hills Drive, Manchester, CT
Email: [email protected]
Phone: +1 300 913 7713
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
